FREQUENTLY ASKED QUESTIONS
What are Smart Bud’s Hours of Operation?
- Hours may vary depending on your zip code. Orders can be placed 24/7.
Can someone else receive my delivery?
No, it’s against the law. All deliveries must be received by the person who placed the order. Your driver will ask to see your ID upon delivery. If the person who placed this order is unavailable when the driver reaches the drop-off location, your order will be canceled.
How fast will my order arrive?
Our average delivery time is approximately 90 minutes. During peak delivery hours, which tend to be weekdays between 4pm and 9pm, deliveries may take a bit longer. If your order has not been delivered within 90 minutes, please email firstname.lastname@example.org and include your phone number and ID and we’ll give you a discount on your next order.
Will you restock items indicated as “out of stock?”
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Why did my ETA change during delivery?
Your estimated time of arrival (ETA) is affected by several factors like traffic, time to delivery location, and product availability. Your ETA is subject to change once your order has been placed. Your order will be dispatched in the order it was received and you’ll receive updates via SMS with your ETA. Your driver will contact you when they are on the way and once again before they arrive. If you have issues receiving your delivery please contact our support team at email@example.com.
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